Southwest Airlines Community

A list Preferred Customer Southwest on 2/9 sent a text at 3.36 AM flight 2283 was cancelled. I was traveling from SJC to HOU with the aircraft stopping in DAL. No plane change was needed.   I woke up early and looked online. The flight was on and not cancelled. However my booking number showed errors in the Southwest App and website. It was like my reservations never existed. I could have booked new flights on line but these were significantly more expensive.   A few hours later Southwest sent a message the flight was on, but again nothing showed up online. I called to be told, the flight was still on. Only the plane now stopped in DAL. I had to switch planes in DAL for Houston. The rebooking done by Southwest made me loose my boarding spot. Instead of A17 I was not B37.    This has also happened for a few flights where I was traveling just from DAL to HOU. Southwest cancels and then reinstated the same flight and now I lost my boarding order.   What can Southwest do to keep the boarding order if it is canceling and reinstating the same flight before departure time. It knows who has made other reservations. I would like to keep my boarding order.   Regards Paritosh ... View more

I am on the flight 4381 Dallas to Houston on Feb 9-2019. A passenger who had boarded ahead of me had put his stuff on the two exit rows next to him on rows 12 E and 12F. I asked the airhostess if seat 12F was open she said it was but the other passenger was allowed to save the seat for his friend who boarded much later, I objected to the seat squatting. Why have order of boarding if people can squat seats. Understand families may save seats for family, but these cant be the best exit row seats or the front one with extra legroom or all the aisle seats around them.   The airhostess Kimberly said seat squatting was allowed per Southwest. I have been traveling every week on Southwest and always heard that the policy was ‘Open Seating’. What is the purpose of open seating policy, or boarding order if Southwest allows passengers to save the best seats for friends especially the exit row seats. If they need to save seats, do a row other than exit row or front seats. How can Southwest allow saving of an exit row seat (usually the airhostess stands there) when boarding without a physical confirmation of passengers ability to support exit row duties in case of an emergency.   All for keeping families together, but not squatting of the best seats. I follow rules on Southwest, board in order and follow rules. Can someone advise of the policy on this. What is open seating if I can save best seats for myself. How about the folks who paid extra to get ahead in line?   regards -Paritosh ... View more