02-22-2020
03:26 PM
In Feb. 2019 I booked a vacation to New Orleans for June 2019 to go on a cruise for my husband and I using 3 credit Cards to pay. 1). The departure for both and return flights on 2 different. Totalling 3. I became very ill and could not fly or do vacation at all by my Doctor's orders. I cancelled vacation by calling and explaining that we could not go. I was told not to worry because of medical issues I would have credit. I am still under doctors order not to travel but may be released March or April. Southwest expired my vouchers and said the 3 vouchers could be extended but $400. I lost. I feel robbed because Southwest Rep. NEVER told me about a refund or a expiration date from date Tuckets were purchased. I have not been released yet and called 4 days after they expired and was told I lost all but can get $377 back. I FEEL ROBBED BY SOUTHWEST AND FEEL I WAS NEVER GIVEN CORRECR INFORMATION ABOUT BECOMING ILL. I HAVE DOCTOR'S NOTE
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