03-10-2020
05:42 PM
03-10-2020
05:42 PM
Not that it should matter though, as I’ve never had an issue with other airlines.
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03-10-2020
05:41 PM
03-10-2020
05:41 PM
No, you missed the “not” in my post. Double negatives are a pain. I have had my KTN for 4 years and have always gotten precheck on every other airline. Not sure what the issue is but if you scan these posts, there are quite a few people in my predicament. I also read an update from SWA where they recently made a change to allow you to enter/renter your KTN after you have checked in. That had no effect on my boarding pass. They also made a change recently to allow you to check in all passengers. This may actually be the issue...The other passenger on the reservation does not have PreCheck.
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03-10-2020
05:31 PM
03-10-2020
05:31 PM
Yes I did ask and she did not. She continued to tell me that she couldn’t provide Precheck that it’s assigned by TSA. Will try again at the airport.
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03-10-2020
10:18 AM
03-10-2020
10:18 AM
I just chatted with Vickie at SWA and was told that TSA is the one who grants the Precheck, and she could not do anything. She said my KTN was on my profile and my reservation. She did not offer to delete the boarding pass and reload it. My expiration date is not until May 2021. I am not a frequent SWA traveler. Not sure when the last time I flew them but have never not received Precheck on any other airline. Any other suggestions?
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