03-11-2020
12:57 PM
03-11-2020
12:57 PM
When I last talked with the More Rewards office they offered to do a "one-time complimentary replacement" on ONE of the orders. I had three orders. One was for $100, one for $125, and one for $150. Of course, the one they were going to replace was the one for $100 and I still don't have their "one-time complimentary offer" in my mailbox.
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03-11-2020
12:51 PM
03-11-2020
12:51 PM
Thank you for the suggestion that we call our Post Office. We have done that a number of times. We live in a small town so the people who work at the post office know where we live and they said they would be watching for them. No luck with that so far. Twice when I called the More Rewards office they have said the cards were marked "Out for delivery." So if they can't track their letters, how would they know that? One lady even told me that the cards were "in our area so we should be receiving them shortly." Strange.
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03-11-2020
10:47 AM
03-11-2020
10:47 AM
Again I say, TRUTH IN ADVERTISING! I would think that if MORE REWARDS company isn't delivering as advertised, they should be taken off the Southwest/Rapid Rewards website.
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03-11-2020
09:59 AM
03-11-2020
09:59 AM
My point being, this is a classic case of "passing the buck." I have a CHASE SOUTHWEST RAPID REWARDS CREDIT CARD. The title of the credit card is, "SOUTHWEST RAPID REWARDS VISA SIGNATURE CARD." I am learning that Chase is not responsible that I did not receive my order, and Southwest is not responsible that I did not receive my order, and even Rapid Rewards is not responsible that I did not receive my order. No, there is ANOTHER company "MORE REWARDS" that is responsible for my order that I did not receive. And MORE REWARDS is not responsible for lost or stolen property that I never received in the first place so how could I have lost it? So, BUYERS BEWARE! Your Chase Southwest Rapid Rewards Credit Card will not necessarily get you the Rewards they advertise.
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03-10-2020
11:07 PM
03-10-2020
11:07 PM
My problem with their "We are not responsible for lost or stolen cards" is that I didn't lose them, they did. I never received the cards so how could I have lost them?
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03-10-2020
04:49 PM
03-10-2020
04:49 PM
I tried to redeem three separate orders of $50 Chili's Gift Cards, five $25 Red Robin Gift Cards, and two $50 Darden Restaurants Gift Cards on Feb. 11, 2020. I received notice on Feb. 18, 2020 that the three orders had been shipped. I have not received any of the gift card orders as of March 10, 2020. The post office says they need a tracking number but Rapid Rewards only sends them First Class mail so no tracking number. When I called Rapid Rewards, I was told by a representative that Rapid Rewards is not responsible for lost or stolen cards. I have called several times and the representatives were not very polite about it. So, do I just lose the cards as well as my points? Somehow that doesn't seem quite right. The only reason we have kept our Southwest Visa is to take advantage of the Rapid Rewards program but if the company does not deliver or meet expectations why keep the card? Please help.
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