What gets me are those that need wheelchair assistance to board the flight, walk off the plane, and easily handle their full-size luggage at the baggage carousel 15 minutes after deplaning. Yes, there are several travelers who have legitimate needs, but for those that cannot see there are others gaming the system, you're missing it. I've been flying SWA for over 20 years and it is getting much worse and does nothing but disincentivize their frequent flyer program by diluting the availability of premium seating
... View more
