03-14-2020
07:22 AM
03-14-2020
07:22 AM
I agree 100%. And let's not forget that they have had everyone's money for months as the ticket was paid for when booked.
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03-14-2020
07:19 AM
03-14-2020
07:19 AM
We are in the same position as you. Southwest will only allow full credit of the ticket for 12 months of the original date that you ticketed the flight. That's the rub. I spoke with their executive relations team last night and they are currently unrelenting on that policy. Disneyworld website indicates that if you can't use the tickets in 2020, you can request and be granted an extension on the tickets through 2021.
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Thanks - I sent in my concern/complaint through that avenue as well. The events unfolding in the past few days clearly convey that our current situation relative to the coronavirus has taken us well outside the "normal" business environment and Southwest should respond accordingly. For example, Disney World has already modified their ticket policy to extend 2020 ticket validity through 2021.
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In light of the current coronavirus pandemic your requirement to use the flight credit within 1 year of the original booking date is overly restrictive. It should be extended to 1 year of the original planned flight date. This would be much more reasonable for vacation travellers that book flights many months in advance
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