03-15-2020
12:23 PM
03-15-2020
12:23 PM
It’s the combination of A List Preferred and Companion Pass I used to measure loyalty.
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03-13-2020
04:02 PM
03-13-2020
04:02 PM
My purpose of posting here is to make more customers aware that this new benefit from Southwest excludes Companion Pass holders.
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03-13-2020
03:59 PM
03-13-2020
03:59 PM
Guess what - Southwest just informed me that the extension to persons on same reservation for priority boarding does not extend to those traveling on a Companion Pass because they are not on the same reservation. So those A List and A List Preferred members who fly with their Companion Pass person will not get extended this benefit even though they are the most loyal customers Southwest could possibly have.
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Southwest - if you wish to reward your most loyal customers with the priority boarding perk that you just extended to all persons on the same reservation with the A List or A List Preferred member - you should have extended it to include those who persons who travel with the A List or A List Preferred member on a Companion Pass. After all, who is more loyal than a customer who earns both A List Preferred status and a Companion Pass?
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