It doesn't matter to me that this has always been "Southwest's Policy". I think it's ridiculous that no matter what amount of travel funds you apply to a reservation, when you cancel, the entire amount is subject to the expiration of the travel funds. Example: My family of 4 each have $25 of travel funds that expire on January 1st. On December 1st, I book a flight for 4 that departs on December 25th. The flight will cost me $600. I pay $100 of the reservation with travel funds and the other $500 with cash (credit, debit, whatever). On December 28th, I find out that we are no longer able to fly and I cancel my flight and receive travel funds for future flights in the amount of $600 ($150 each). These new travel funds now expire on January 1st leaving me 3 days to use. I am then told that I "may" be able to extend the expiration date of travel funds if they are over $100 each, which they are. BUT.....there will be a penalty of $100 per ticket to extend it for 6 months. So now, I am in possession of $50 of travel funds for each of my family of 4. I paid out of pocket for the original $100 of travel funds and I paid out of pocket for the $500 but now I'm left with only $200 of travel funds. I agree, this is a very unique policy!
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