03-17-2020
06:58 PM
03-17-2020
06:58 PM
States are on lock down for events with groups greater than 10 people and our event has been cancelled yet SWA refuses to refund full payment requiring me to use the $202.95 within one year of purchase date as a credit or pay additional $100 fee to extend the credit for 6 months. I have no idea if or when I will ever need (now ever want) to use SWA again and requested a full refund. This is disappointing to learn how SWA is handling this global pandemic choosing to keep customer money in SWA bank account forcing us to re-purchase with SWA rather than allowing customers to choose the best deal out there whenever we need serivces.
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