I, like many others, bought tickets months in advance of our scheduled flight. In my case, I purchased in November, 2019 for travel in May, 2020 to Hawaii. Because of the current world situation and the Hawaiian governor asking all visitors to postpone their trip, I'm considering canceling our trip for a later date. My problem, since I purchased the tickets in November, 2019, I'd have to use them by November, 2020. However, since both my kids will be back in school by then (hopefully), we cannot take a 10-day vacation during the fall/winter months. I filled out the Southwest contact form, asking if Southwest would extend their cancellation policy (not even requesting a refund), and have received no response. I'm so disappointed in how Southwest has handled the situation, especially since the other airlines have really stepped up to the plate. Shame on you Southwest. I've learned my lesson. If Southwest fails to amend their policy, my family and I will never fly on your airline again. Hindsight being 20/20, I should've stayed with American Airlines.
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