It is so unfair to not refund the EarlyBird Checkin fee when a flight has been cancelled due to COVID19! I did not cancel my flight because I changed my mind! I was looking forward to my California vacation and cruise! Unfortunately Princess Cruises cancelled my cruise, which was the best decision. And not only did they give us our full amount paid back, but increased the amount by a large percent! I really intended to continue with the SWest Flight to Long Beach and visit family, but they advised against that as well because the virus had started to really spread in the Long Beach & Los Angeles area! Taking into consideration the health risk I decided to cancel my vacation. West did give me a credit which expires in August! Hopefully things will blow over by then and I will be able to use the cancelled flight funds! The really disappointing part of this is I purchased EB Checkin which is not inexpensive! I just received a message to my complaint that S West is not going to refund or credit that charge! Very unhappy S West customer! Granted I am not a frequent flyer but whenever I fly S West has always been my first choice! Please reconsider your decision and change the unhappy customers into continued loyal S West flyers!
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