Good customer service during this time of Covid-19 cancellations, shut downs, and shutter inside orders from state governments, would be for Southwest to refund the Early Bird Check-In fees. Through no fault of our own are we having to cancel our flights. In my case, not only is our state asking us not to leave our homes, but the convention I was attending has been canceled. We all know the financial pressures on us to pay our bills, mortgages, credit cards, etc. Would it be so difficult for a corporation like Southwest Airlines to make an exception on their Early Bird Check-In policy for pre-booked travel during the months of March - June 2020 and refund us? $25 (per leg of trip) can buy a whole lot of groceries for families during a time when they may not have any income coming in...every penny matters. I urge Southwest to reconsider this policy and to do the right thing...make a one-time exception to this non-refundable perk. Right now, keeping our Early Bird Check In fees feels a whole lot like outright theft.
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