Southwest needs to make an exception. People canceling flights due to age, illness, orders to stay home by their state. Deserve refund credits for their earlybird check in fee. This was not a volunteer act but a direct order from the governor of my State. Wake up Southwest its taking advantage and profiting over a service you are not providing, nor did it cost you for any material losses. Give those who ask their credit so that they will feel good about your airline when they can fly safely.
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