03-24-2020
04:44 PM
I made an iffy reservation being confident Southwest has my back. No cancellation or change fees! However, I do not recall seeing anywhere that Early Bird fees were not included in your heavily advertised no change or cancellation fees or I would never had selected that amenity at time of reservation. When customer chooses Early Bird, let them know upon booking, not after they cancel their flight! I canceled due to projected longevity of the Coronavirus threat.
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