03-31-2020
07:54 AM
My husband and I had 3 trips booked with Southwest (non refundable) which were credited to our travel funds due to the pandemic. We have 2 more trips booked that will probably have to be cancelled. All have non refundable early bird fees. I called customer service and it was suggested to reschedule the next 2 trips to maintain the early bird fees. Great to know! Southwest should credit to travel funds all early bird fees since Southwest is crediting non refundable tickets. Early bird credits should be included in the policy. Disappointed in so many ways!
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