Issuing a travel credit under these circumstances is not a solution at all. I understand that by purchasing the non-refundable tickets it is a gamble. Having said that, tell me when in our lifetime something like this has occurred. Things are shut down by our government. This is something we have zero control over. As stated people are forced out their jobs. They are instructed not to leave their homes. Businesses are closed and there is a very good chance they can loose everything they have worked their entire lives for. It could be years before they are able to travel again. The fact that Southwest is not making exceptions under these circumstances it disgusting!! As stated the Government will be helping the Airlines through this. I can promise this will have far greater negative affect on this airline than the money they would have refunded.
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