American Airlines Refunded my flight to my credit card.. Southwest also applied for another Government Payout...So keeping our money , is like getting a bonus... Airlines get bailed out all the time .. The only ones who get hurt are MR. & Mrs. Taxpayer..
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The other day I contacted Southwest to cancel a flight . This was brought on because my sons College Graduation has been cancelled due to the Covid-19 Pandemic. When I spoke with the Southwest Agent, I was told that they only issue Credit for a future flight for the amount I paid. I then nicely proceeded to talk and explain that this is "not normal times". Couldn't your policy be updated to make exceptions, as the world is suffering from this Pandemic, and it would be a while till we go back to normal. The agent proceeded to state "this is the Policy' and we do not make exceptions.. Not only is Southwest only giving me a credit, but the credits can only be used for the person the ticket was issued for.. Now to let you know. The ticket was for both myself and my daughter.. She may never use the credit.. Why not just put the credit in a bank, and let anyone use it..like other airlines. I for one think this is terrible customer service. And for those who state "other airlines are doing the same. You are incorrect. I had a full refund from American Airlines for a trip we could not take due to the Corona Virus. This is a terrible action by this airlines. Not only do persons possibly need the funds to pay bills, mortgages,food. They airlines will most likely get bailed out by the Government AGAIN! Why doesn't Southwest do the right thing, and refund the money back to the customers..Terrible Customer Service
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