01-15-2021
02:29 PM
Southwest has extended the companion pass for an additional 6 months! However, I wonder what they will do to those that had their companion pass extended and also reached the points milestone that had earned them the companion pass for an additional year. There's no way that they will just allow it to overlap each-other and make it seem like the newly earned pass was non-existent.
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08-08-2020
06:21 PM
So I too sent an email to Southwest just now. This is what I told them. Hi! So this year I have earned the companion pass, and I have noticed that you guys extended the expiration date until June 30th of 2021, however, I still haven't traveled because of Covid and it looks like we are back in quarantine, at least in CA. It is already August and travel is still being altered by many states by forcing us travelers to self quarantine for 2 weeks in their state, which means we cannot do anything there. As a loyal customer and a Companion pass holder, I believe what is fair is that the pass should be extended all the way through next year as well, just like the A-list status. I am disappointed that you guys only extended it through June 30th. Another thing; if we earn the companion pass, through points, is it only going to be for the rest of the 6 months of 2021? Or is it going to follow through June 30th, 2022? It wouldn't make any sense if we only "earned" until December 31st of 2021, since we are owed the first half of the year. I have worked way too hard to earn the companion pass for this year and for the following year for it to have been a waste of my loyal time. What is fair is if you guys extended our Companion pass until the end of 2021, and if we have earned the companion pass for next year, have it expire the last day of 2022. Please get back at me and please forward this to the board of directors as this needs to be heard from me and everyone that have worked super hard to be loyal to Southwest, and support them as our ONLY airline to fly with. Southwest has always been a great company with great customer service, so I am sure they will do the right thing when it comes to being fair with their loyal customers.
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I agree. But not only that, after the Virus blows over many people, including people like us, are not going to travel right away because we will need time to re-establish our lives and work and start earning income once again to pay our bills and etc. There is no way people are going to start travelling the next day after the virus is over. Realistically and ethically, Southwest should extend our companion pass as well as our A-list status for another year. It is really hard to earn the companion pass and A-list status for them to not extend the pass another year. I do not believe it is fair nor a smart idea for Southwest to not extend our passes/statuses since we are basically their best customers. I have already reached out about this a few weeks ago, and this is what they said so far... "Thank you for taking the time to contact us. We appreciate the opportunity to address your concerns. We understand Passengers not wanting to travel during this time, that said, even if a Member has not taken advantage of Companion status, the validity time is specific, and we do not extend the allotted time without a Member meeting the qualification requirements. We’re sorry that were unable to respond to your request favorably, and we appreciate your loyalty. Please know that we have included your feedback in our weekly summary, which is made available to our Senior Leaders. We hope that you will continue to look to Southwest whenever your plans take you to the cities that we serve." I really do hope they change their answer or else I will be extremely disappointed with SW.
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