@tkb89 wrote: Upon reading of the temporary reversal of the policy, I emailed SWA requesting a voucher for my early bird fees. First, I also received the same email as posted by the previous user, however, that email was followed up with an email stating that I was mistaken in thinking that the policy had been reversed and was told I was denied the voucher. Being told no after being told yes is unprofessional and frustrating, and seems to go against the revised policy. You were denied a voucher? Try reaching out one more time, but to the Customer Relations department (not the regular customer service staff). You can reach them quickly via Facebook or Twitter private message. Good luck!
... View more