OK. Good News! As I was typing my last post to Jessica an email arrived stating I WAS getting a refund for the ticket price plus I was getting a LUV voucher for the Early Bird check-in payments. This is acceptable.. Thanks to all involved!
... View more
04-16-2020
11:17 AM
04-16-2020
11:17 AM
Jessica, Thanks for the quick reply. I understand I "should" have the 3 choices you mentioned in your post. Sadly SWA's automated reservation system only gives me two options: rebook, or get travel funds that expire on 6/30/21. I am not given a choice of a refund. Also, when we booked the flight originally we paid for Early Bird check-in. SWA is not offering to refund the Early Bird payments.
... View more
04-16-2020
10:24 AM
04-16-2020
10:24 AM
I just received notice for SWA that they canceled my flight. I sent them an email that IAW DOT Regulations I am requesting a refund, not a voucher. I have read all the problems other customers have encountered with SWA's interpretation of the DOT Regulations. I'm curious to see how SWA handles this.
... View more
