I agree. I just filed a complaint with the DOT and FAA. I am also writing to my US congressional representatives. I had a flight scheduled this week and due to travel restrictions needed to cancel. I asked for a refund due to a flight being unavailable on my return. They told me the flight was unavailable because the flight was full. Southwest is lying to customers and playing games with their flight schedules to force people to cancel a flight before they do. There are flights tomorrow that are showing "unavailable" that are cancelled. I am not letting this go. If my return flight is cancelled I will be filing another complaint with DOT and FAA. Southwest accepting Billions in public money 💰 to stay solvent but refusing the refund peoples money that they may need to pay for food and other necessities is abhorrent.
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