Dear SWA and Mr. Gary Kelly CEO, As a long time SWA flyer, I am very appreciative of the extension to 09/07/2022 of the funds I have available due to cancellation of my flight due to COVID-19. I have always had faith in SWA to do the right thing in this extension. Many customers are very confused on this forum about whether or not they will lose money due to COVID-19 cancellations, so if you could keep posting policy concerning cancellation funds available and the fact that you on the flying public's side. Thanks again to all SWA staff and management for the extension. Stay safe!
... View more
