05-27-2020
01:30 PM
05-27-2020
01:30 PM
I would like to add that this employee is an individual who would never normally be traveling so this would not make sense to have this unused ticket lying around. We take very good care of our teams across all locations. This was an unfortunate decision the organization, not myself, had to make. I was simply stating my frustration for the overall issue and what I was told by SW via phone many many times. Like I said, we are a very small organization so this type of situation, which no one could have predicted, just did not seem to be handled as well as it could have been. I would have been fine if I was told months ago that this could not be refunded, but instead this issue was drawn out way too long for no reason.
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