I contacted Customer Relations and received ZERO satisfaction. The representative was a robot and just kept repeating that the early bird fee is non-refundable. These are unusual times. I cancelled my reservation strictly because of COVID-19. My hotel reservations were cancelled by the hotels. My cousin would be flying in from Germany and that is NOT allowed. I had no choice but to cancel the airline reservation. I did not know the early bird fee was not refundable. I WILL NEVER BOOK THAT AGAIN. Southwest is a $20 billion dollar company and they will not refund a $25 early bird fee. Know wonder this country is outraged over the greedy corporate America. Southwest customer service is unsatisfactory and downright insulting. SURE WISH I WOULD HAVE BOOKED WITH DELTA!!
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