The policy can and should be handled a little smarter and flexibly. Flight crew ought to be able to recognize where a little compassion and understanding should be applied. The mom and her other child both had masks, as did the autistic child, although he would not keep it on. That he could not understand what was being asked of him and why, is heartbreaking. Could have been handled a lot better by the flight crew. As I noted in my initial observation, Gary needs to reach out to this family and apologize.
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