You all need to extend flights or let us transfer our $$$ over to points. I'm not asking for a refund, just some flexibility. It's pretty ridiculous that there is such a strict cut-off. I canceled my flight in January and would have probably been on multiple trips this summer, but due to A-Typical circumstances, I can't travel. I was just on the phone with customer service and they said that you all don't "typically" extend without the $100 fee or convert $$ to points. A-typical times call for some more flexibility than what you're offering. It's my money, what's the difference between me purchasing points versus converting?
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