I've HAD IT! SOUTHWEST SUCKS!!!! Delta refunded my tickets...NO PROBLEM!!!! I CALLED SOUTHWEST ON 8/27/20 AND WAS ADAMANT THAT I HAVE MY TICKETS THAT WERE $298 EACH, REFUNDED. THE CUSTOMER SERVICE PERSON "JAN" ASSURRED ME THAT SHE WAS SUBMITTING MY REFUND WHILE I WAS ON THE PHONE. SHE SAID I WOULD GET AN EMAIL CONFIRMATION...WHICH I DID NOT!!!! THE MONEY NEVER SHOWED UP IN MY BANK ACCOUNT. I CALLED SOUTHWEST AGAIN TODAY 9/24, THAT CUSTOMER SERVICE (WHICH IS A COMPLETE OXYMORON WHEN SPEAKING ABOUT SOUTHWEST AIRLINES!!!) "PERSON" KEPT READING THE SAME SCRIPT OVER AND OVER TO ME. I DEMANDED TO TALK TO SOMEONE WHO COULD ACTUALLY DO SOMETHING. SHE TRANSFERRED ME TO DALLAS H.Q. (BIG WHOOP-DI-DOO!) THIS GUY'S NAME IS DAN. DAN WAS EVEN MORE OBNOXIOUS..READING AND RE-READING HIS SCRIPT...OVER AND OVER AND OVER!!!! SERIOUSLY?? THESE PEOPLE ARE LIKE ROBOTS...THEY CAN'T HEAR OR MORE LIKELY ARE TRAINED NOT TO LISTEN! I EXPLAINED THAT I'M NOT STEPPING FOOT ON ANY PLANE UNTIL THE THREAT OF THIS PANDEMIC IS BEHIND US...LET ALONE, SOUTHWEST!! AFTER MOMENTS OF UNEASY SILENCE (FOR DAN, NOT ME!) I DEMANDED TO SPEAK TO HIS BOSS. ANOTHER SCRIPT CAME OUT OF DAN'S MOUTH...TELLING ME IT WOULDN'T MATTER WHO I TALKED WITH , IT IS THEIR POLICY....BLAH! BLAH! BLAH! BLAH! HE TOOK MY NUMBER AND I MADE HIM READ IT BACK TO ME..THEN HE SAID A SUPERVISOR WOULD CALL ME BACK A.S.A.P. I ASKED HIM, EXACTLY WHAT DOES THAT MEAN..HE SAID WITHIN 24 HOURS. ALL CAPS MEANS YOU'RE YELLING. **bleep** RIGHT, I'M MAD AS HELL! SOUTHWEST SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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