Southwest Airlines Community

Nope - can’t easily change (I.e. without big change fees) dates for a vacation once you commit to booking the lodging, ground transfers, etc...and most especially when you are employed and can’t change ‘vacation dates’ away from the office....while it might be easy for some to change reservations 14 +/- days...it has never really worked for me and my work schedule.... ... View more

I am having the same problem with changing itineraries and the connecting flights don't match.  One trip - family vacation for 6 people......working on SECOND change to itineraries because SW changed flight times and connections don't work.  First change - we agreed to 'pay to stay overnight at hotel in Denver airport'.....NOW, the return flight has been changed and SW can't get us back to our original destination.  I'm exasperated....MUCH money already spent on vacation at destination, booked our flights well in advance and now we're stuck.  Just got off the phone with SW....they don't have a flight AT ALL on our return day.....Their solution is that we can fly home a day later??? BUT offer no help with accommodations....really??  I have been a faithful SW customer...but this is not good business....or good customer relations  ... View more

Was so excited to book tickets into Steamboat (HDN) for family of 6 (including two young children).  Booked our tickets 8/26/2020 for trip arriving in Steamboat 12/31/2020.  According to my account log in our flights have now been changed - still waiting on the email notification🙄  IF new info is correct we now arrive in Denver 20 minutes after our flight leaves Denver for Steamboat.....This has never happened to me - but our 4 1/2 hour flight is now over 8 hours long.....and we still can't make the connection - waiting to hear back from customer service....HOPE the future flights into Steamboat and Montrose via Denver work better for customers trying to get to Denver!!  I feel like we have been 'sucker punched' into flying the 'new' route.....but now our flight that was advertised and booked is not available to get to Denver...#NotAHappyCustomer ... View more