This is what SW did put out over the incident and it is a total contridiction of what the video showed: Our reports indicate that a Customer traveling on Flight 2632, with scheduled service from Tampa to Dallas, was asked repeatedly by more than one Employee at different times to wear a face mask. The Customer did not comply with our Crew’s multiple verbal requests — including while boarding the flight before seated. Therefore, the decision was made to return to the gate and re-accommodate him on a later flight to his final destination after receiving assurances he would comply with our face covering policy. We regret the inconvenience the situation created for all involved, but our Crew must uphold the well-being and comfort of all Passengers.
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