to: chgoflyer. I also agree with you in that a spirited conversation regarding anything, especially one that clearly draws on ethics, should be encouraged by companies and individuals. In life and history we frequently question the status quo where doing the right thing transcends policy or law and this is how change comes about. It is one of my great pleasures in life to read or hear from someone that makes me say, I never thought of that or yes, I can also see their viewpoint. I just wanted to thank you for your comment and say goodbye.
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To: The MiddleSeat I agree that it is generally useless to argue with community members. My intention was to simply post my view on SWA policies during this pandemic, nothing more, until others took up the gauntlet. I’ve already contacted SWA customer service to no avail. Thank you for your concern. The end.
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To: dfwskier Contributors making the same the same argument over and over does not make it reasonable or true. I repeat, I was diligent in calling SWA about my ticket and received a definitive answer. It is not reasonable that a consumer has to continually patrol a company website they have purchased something from in case of policy changes. I will also repeat, SWA is the only company that did not notify consumers that had purchased tickets of any policy changes. Glad you enjoy helping travelers on SWA. I prefer helping the food bank, the elderly and the humane society.
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11-04-2020
10:02 AM
11-04-2020
10:02 AM
to: chgoflyer When I purchase anything from a vendor I am not required to join their club or sign up for continuing emails. They have a confirmation sales number and my email address. SWA is the only company I have dealt with before or during this pandemic that has failed in their obligation to the consumer regarding policy changes. Does SWA pay you to troll this community and come up with questionable arguments in order to prove their position? It seems that anyone with over 2000 posts would have to be invested in SWA interests. If you are getting paid, that makes sense. If you’re not, well whatever floats your boat.
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11-03-2020
07:36 PM
11-03-2020
07:36 PM
To: chgoflyer I mean, really......they never emailed or contacted me with their changing policies. I don’t know about you but it is probably not a common practice among consumers to constantly check a website to see if their policies have been updated after a product has been purchased. Just sayin......
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11-03-2020
07:59 AM
11-03-2020
07:59 AM
This is a reply to Middle Seat: Unfortunately your PR reply was not true for many of us. I even called Southwest and they gave me a specific date that my ticket would expire and that was 2-27-21. To be fair, they did say if I called before this expiration date they could extend it 6 months. I never heard about another extension to 2022 and it would probably not have affected my ticket as it was made just before March 1, 2020. Until there is a trustworthy vaccine for the Covid, people are playing Russian roulette with their lives by flying. Their prerogative. But SWA gives me no choice here. As for the employees who were able to retain their jobs with SWA due to a bailout, great. However, for the millions of hard working Americans that did not receive such a bailout and perhaps needed the refund from SWA to put food on their table instead of taking a flight they could not longer afford, well, too bad?
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I think it was petty on the part of SWA to not refund, regardless of non-refundable status, for reservations made before the outbreak of Covid19. I made a reservation just before the news broke in late February and canceled within a few days. No refund but the ticket would remain viable until 2-21-21. Like that was going to make any difference with this deadly virus. Whoever takes the time to read this, please note the airlines are begging for a bailout, offering two-for-one flights as they are losing money. I feel for the employees but millions of hard-working Americans did not receive bailouts. It would have been a common courtesy during these trying times to refund tickets. It would have shined a light on the integrity of this airline. I believe they have missed an opportunity.
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