11-10-2020
01:02 PM
11-10-2020
12:59 PM
1 Love
That’s great! Good to hear that you have seen several toddlers that “look” 2ish complying to the mask airline rule. Did you ask the parents, if the 2ish toddlers had a flight before that flight or maybe even a long layover, did you ask if they had sinus infections or asthma? I’m sure you didn’t but your sarcastic response probably puffed you up & made you smile for the day.
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11-10-2020
11:59 AM
Revenge? Never about revenge more about being pissed. To answer your question about why they were flying in the 1st place since I was going to get them is simple. They were flying from Mem to Jax & during the layover in Atl he would not wear the mask, I'm guessing because he's already been on one flight & was worn out & cranky by the time he got on the Atl to Jax flight. So when they got stranded in Atl I drove from Mem to pick him up, his mother flew out the next morning to Jax. I didn't want to chance it with the return flight of the same possible situation so I just took him home. My point is this, when it comes to toddlers not wearing the mask, maybe a more customer friendly approach could've been more becoming than thrown off a flight surrounded by security guards & lying saying they had another flight out of Atl to Jax in 2 hours, the only next flight out was the next day at 11am with a layover in Mdw. So yes, my 19 year old daughter in law & 2 year old grandson were stranded! She's too young for a hotel, too young for a rental car so my only option was to drive there 6 hours away! Maybe move them 6 feet away for the other passengers OR something more helpful than to have them stranded. BUT this won't ever happen again on SWA.
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11-09-2020
11:00 AM
3 Loves
Yesterday I posted some not so happy post about SWA. I said some things that normally I would never say but to be honest I was pissed! However I believe they did handle a 2year old not wearing a mask wrong. Toddlers are unpredictable & flying is tough on adults more so on the children. After a flight then 2 hour layover for the 2nd flying trip most are tired & cranky. Kicking people off flights because toddlers won't wear a mask is not very customer friendly. Maybe you should brain storm a different approach in helping these little ones get to their destination. Per the CDC, they do not recommend babies & TODDLERS wearing a mask so maybe you should look into changing your policy. In my case, did the flight attendant ask if he was able to wear a mask? See, if she would've asked this question she would know that the baby had a sinus infection & not able to breathe normally with a mask as the Memphis flight attendant did! I get that you are following rules & regulations but see situations are different & if you would slow your roll for a minute to care for the customer you could find out the WHY & try to help, instead of just throwing them off a flight. I've seen this in many videos with flight attendants & this is why airlines are being sued all over. In my grandson's case, his pediatrician has written a letter to include with my letter to SWA. Hope this will help future toddlers traveling not to be treated as a grown up! Compassion goes a long way......
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