Southwest should not have a heart at the end of it's name, because Southwest is heartless. I purchased $200 of Omaha Steak gift cards to give each of my kids $100 worth (4- $50 certificates is what was sent). My son accidentally threw his away with the Christmas cards and Southwest refuses to replace them. I provided them with the certificate #'s of my daughters gift certificates and my order number, but they tell me they don't keep any record of what they send out. Seems unbelievable to me. There should be someway to replace an unused gift certificate. I cannot have been the only one who has ever experienced this misfortune. Does Southwest cash in on unclaimed gift cards ? - seems so. They got my $100 and my son's Christmas gift. Again - no heart for Southwest in my opinion.
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