I'm very disappointed in SW Airlines policy change regarding allowing emotional support animals traveling with passengers. I have no problem paying a fee for my ESA but requiring my ESA animal to be crated is what I have a problem with. She is not trained to be crated so the first time I traveled with her (2 yr old Chihauhau) seven months ago, she chewed thru her crate and was extremely anxious and frightened during the entire flight. At that time I did not have her registered as an ESA. Since getting her registered as an ESA, she sits on my lap and watches the ground crew until we take off and then falls asleep for the entire 2 1/2 hr flight. Passengers and SW Airlines crew have commented on what a good little traveler she is. I don't have a problem paying the fee for her to travel with me on my lap, so don't understand why SW Airlines, the airline who's motto is "share the love", can't allow an ESA to be uncrated!
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