06-07-2021
09:21 PM
Thank you all for the helpful feedback. The representative I communicated with today was a much better experience than the previous representative I spoke to. Southwest reached out to me and addressed my concerns. I have learned from this experience that a car rental through southwest.com (not southwest vacations) will not be adjusted to accommodate any changes made to your flight. It was my fault to assume Southwest would assist with a easy transition to travel changes/plans they make to your flight and subsequent rental car booked through them. That being said, Southwest has accounted for any potential incurred cost with potentially requiring alternate transportation on arrival and the associated inconvenience: which we are very thankful for. I am happy this issue has been resolved. My only wish was it had not required an open forum to speed along a response and for resolution to occur.
... View more
