Southwest is essentially saying "Too bad you did not cancel. Had you really read the fine print, you could have received an extension." Contractual? Yes. We could argue that being sent so many emails about how we should not worry about booking flights at the start of the pandemic was deceptive. But it is not worth the hassle. Putting an artificial cut off date six months before the end of the pandemic was probably not a good move for Southwest. It looks bad. I am an ordinary traveler, and I used to prefer Southwest. I have seen other posts where people are losing their travel funds. And they are not going to be happy either.
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I was told by customer service that my funds were not extended because I did not cancel my child's trip until after some cut-off date in September of 2020. They are saying there is NO extension of my ticket booked in June of 2020 for travel in November of 2020 which was cancelled in October of 2020. My child has to fly by 1-year from the original date of purchase or lose the funds. The ticket was booked for school. And the school cancelled in-person classes. We are not yet planning excursions, so the funds will be lost. I guess I cannot change my plans even during a pandemic unless I read the fine-print. Given the number of notices that came out telling me there were extensions---even one giving a further extension (for more than an additional YEAR) i for those that actually got an extension, I thought I would receive an extension. I thought I would at least be able to rebook the trip by the expiration date of the funds. Anyone else lose funds this way? It's several hundred dollars! I cannot blame the airlines for wanting to raise revenue. If there was not so much heavy advertising to go ahead and book, I would not be as upset. Now I feel misled.
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