So I was finally able to reach customer relations at the number that has subsequently been removed from the link posted on page one of the thread. The flight was not cancelled directly due to weather (as I suspected), but due to air traffic control orders from Houston based on what they expected to be the weather that night, that ultimately did not occur.. So still outside of SWA control and they will not directly reimburse the hotel/rental car costs, but they are giving us vouchers to compensate for the experience. So ultimately I am happy with the outcome, but I don't think I should have had to work so hard to get to this point.
... View more
