If you are under staffed or unable to insure your flight schedules then do not pretend to be about customer service. After being delayed on every flight I took over the past week, flying into different airports, arriving at 2am in the morning on both flight segments, paying for hundreds of dollars in Uber rides since no one wants to pick you up at 2.00am, rebooking hotels, changing flights using more of frequent flyer points, buying outrageously priced airport food for my family stuck at the airport, standing in long lines praying one of the few SW employees working might be nice and help me, waiting on hold forever for assistance, still waiting when someone will assist me on my lost baggage, paying for early check in and not being able to sit with my family as one of the last to board due to change in flights, I could go on and on, but doubt anyone truly cares at Southwest. This was suppose to be free flight using my over frequent flyer miles I had been saving, turned out to be one of the most expensive flight I have taken. Shame on you Southwest. Joseph Felix
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