07-06-2021
09:58 AM
This is not my first rodeo. There was no notification. When I checked my new flight status the next day the system could not even find the flight number. People, do you not watch the news? Southwest and American have been doing this to their customers a lot lately. They are scheduling flights hoping to have the personnel. So we are all crossing fingers and hoping there is a flight. They want things to go back to pre covid travel but at what cost?
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06-29-2021
12:29 PM
I have the app, I had the boarding pass and entered my cell number correctly. No notification. This is not my first flight but it is the first time I was not notified. I have a rapid rewards account and still have not been identified I was booked on another flight the next day.
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06-28-2021
08:35 PM
I was booked on a flight out of Houston to Lubbock this morning. I knew the weather could be a concern. Checked my digital boarding pass to see status, nothing was posted. After parking car and catching shuttle I try to check in and it wont let me check in more than 4 hours prior. My flight was in 2 hours. I finally get a helpful person at baggage check to tell me my flight was cancelled. My digital boarding pass said otherwise. It was due to weather and I was re-booked first flight the next day without knowing any of this. Great 12 hours later I am still waiting for a text or an email informing me. I signed up for text and email alerts. Does Southwest no longer let people know their flight was cancelled? Did the pandemic cancel customer service? This is unacceptable!!!!
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