Southwest Airlines Community

Wbags. Why shouldn't we as customers expect the airlines to assist with accomodations? As an industry they need to do better. Leaving hundreds, probably thousands of people, stranded in airports with no options is crazy. There should be support. We are so afraid of COVID but you will leave people packed in airport terminals and on planes for HOURS? They have relationships with multiple layers of the vacations industry: car rentals, hotels and dining options. Having discounts and coupons set up to assist people when you know they need it is not too much to ask or expect. ... View more

We were one of the many flights cancelled 6/14. We were not allowed to have our luggage due to policy/ lack of ground staff. we were put on a flight for 6/16 LATE  at night and told to sit stand by in the airport on 6/14 to try to fly standby on a earlier flight. ALL flights on 6/15 were cancelled. With no guarantee things would get better by Wed we drove from Baltimore to Augusta.  Southwest rep helped me cancel the 6/16 flight on our drive across New England. He advised me to save the receipts for the clothing and toiletries we had to purchase since we were denied our bags. We were told that the bags would fly to Portland on the next available flight and that we would be contacted when they arrived. We went 3 days without our luggage and then had to drive from Bangor to Portland because Southwest luggage refused to deliver our bags to us. So the receipts are for the clothes. Then i asked about reimbursement for fees associated to having to change our rental car, hotel cancellation and new hotel and finally the gas to drive 4 hrs for our bags. ... View more

Is there another way to contact the Support Specialist without having to sit on the phone for hours? I emailed almost 3 weeks ago and just received a generic response back from a Customer Support Specialist..  not a direct response to my questions or the receipts I sent in.  ... View more