07-12-2021
02:57 PM
I called on Saturday again but instead of an update was told to call (855) 234-4654 during the week and select Option 5. There is no Option 5, but Option 4 is the extension for dealing with issues related to Luv vouchers. I chose this. The rep looked at my record for a few minutes then said “this is strange” and transferred me to another CR line. I was waiting for my call to be answered but had to hang up after an hour. I called back just now and did Option 4 again. After 30+ minutes and communication with her supervisor, the rep told me to call the 855 number and select Option 5. I explained to her there is no Option 5 and Option 4 is how I got to her. After a few minutes on hold she came back and told me she tried three times and was able to her through with pressing 5. She instructed me to wait until Option 4 is announced then dial 5. I have tried a dozen times and the VRS keeps telling me I have selected an incorrect option. Does anyone know what is going on?
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07-09-2021
11:12 PM
How are folks doing with your luv voucher reissues? I’m several weeks past the 21 business days and still no email. I’ve called a couple times. Last week my vouchers had just been “touched” a few minutes before I called and were ready to be emailed (so I was told). I plan to call this weekend again but want to see if others are experiencing delays and if yes, how long?
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