Southwest Airlines Community

I am writing to inform you of an incident which occurred yesterday, July 17, 2021.     I was on a flight from Los Angeles to Oakland, Flight 934, departing at 455 PM.  While on the plane, the air conditioner came on and I retrieved my sweatshirt from my bag.  While pulling one arm through the sweatshirt my mask had fallen just below the tip of my nose.  The flight attend, KATHLEEN, tapped her mask as she was standing in front of me.  I nodded to indicate I understood as I continued using one hand to pull the other through the sweatshirt.   Within seconds she taps me on the shoulder and again taps her mask.  I told her I was getting my hands free as I was putting on my sweatshirt.  Kathleen was extremely rude and started saying I was playing games and "You have two hands".  I was using both to pull a sweatshirt over my head.....   Kathleen was in the middle of getting drink orders during this and I ignored her rudeness, put my sweatshirt on and adjusted my mask.  The entire interaction took less than 20 seconds.  I was appalled at how rude she was.  I held up three fingers to indicate I wanted a 7-up during the flight.  Kathleen responded with, "Oh you don't want anything, good!" and quickly turned away.  I confronted her rudeness and asked for her name.  Kathleen continued to antagonize the situation, telling me I was playing games and make sure I write exactly what happened for my complaint.  At this point I was infuriated and I didn't say another word for the rest of the flight.  In total, I told her I was getting my sweatshirt on, asked for her name and I was treated like a piece of trash on the flight.  Kathleen continued muttering throughout the flight, pointing at me with the other flight attendant and trying to get me to react.  I refused to interact and just wanted to get home to my family.     This was the worst experience in the air I have ever had.  SouthWest now owns this over a flight attendant named Kathleen.  As she requested, I am writing exactly what happened.   I have flown all over the world for 30+ years, served my country for over 25 years and counting, and this is how you treat people?     Severely disappointed,    John David White ... View more