07-20-2021
06:24 PM
07-20-2021
06:24 PM
I have been trying to get in contact with Southwest as I was part of the power outage delays that landed me without hotel accommodations stranded in Nashville airport after two canceled flights. It took me over 24 hours to get home from the east to orange county CA. The manager at the desk in Nashville said to call your line and I've tried 5 times since then to no avail. I spoke with someone in claims support who told me to comment on this forum for faster service ( which is ridiculous). 1400 flights were grounded so I understand there is a lot of frustrated people that want refunds. That being said, I caught the worst of it by far as I was canceled twice, and displaced from two airports. I never received any money as refund. Apparently there was some email sent about refunds however my email address listed on my account is from college that I no longer use ( which was just updated to my current one). I would have expected that any communication would have been sent to the address I booked the reservations with but perhaps not. In summary, I expect to be followed up with. I missed a whole day of work due to the power outage. Things happen but I need Southwest to reimburse me for the time missed in a big way. Thanks, Sean
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