I no longer have a reason for Southwest to be the first place I check. No longer are your prices no longer the best, but now you no longer allow credits to be used by other family members. This was our main reason for flying Southwest and the convenience is no longer there. I was not warned about the changes and it is not clearly posted in bold anywhere. I was going to use a credit to fly my dad to his grandson's graduation and now he has to stay. I will consider driving more often than not and other airlines with more non-stops and better or same prices. No longer an incentive to put up with more, (including airplanes opening in midair) when there are other options out there and the main incentive and convenience is gone.
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05-07-2011
10:49 PM
6 Loves
Our family has been flying Southwest for year, mainly for the convenience of being able to cancel a flight and use the credit to buy another ticket for a different family member specially with our kids in college and dates sometime changing. I just tried to use a credit from 2 days ago to buy a ticket for my father for my son's graduation and couldn't do it. Called SW and was told it was a new policy. Well not only is my father not going to his grandson's graduation, I no longer have a reason to fly Southwest.. Fares are now as high and oftentimes higher, more flights need stops and credits are no longer usable by the family. Add to that planes that open up in mid air and many cancelled flights. No longer the airline you used to be, no longer my first choice. Much better deals with Jet Blue and get to watch free movies, free bags and if limitations are the same there are others out there. A shame.
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