Over 3 weeks ago someone stole all my Reward points. We have been saving these because I have cancer and we wanted to travel during the upcoming holidays. to visit family. After contacting SW and being put on hold multiple times they filed a fraud report and said I would hear something in 7-10 days. Someone went into my account and changed my address....I even have the address!!! Then they ordered ITEMS not a ticket (according to the person on the phone attempting to help me).......I was told to change my passwords which I did. I received an email from UPS stating that a package was going to THEIR ADDRESS with my name on it with everything they had ordered. I immediately contacted SW Rewards to tell them that they needed to stop the package (I couldn't because I was not the shipper) and then they would have their goods back!!!! The response I received was "its in the hands of the fraud department and they will be contacting you"......again NOTHING has become off this. I initially ordered this SW CARD to build points and now this has happened to me. Be very very ALERT with this.......the bank that holds the card for this is going to be notified also....this isn't fair to a customer. After contacting them again I was told that things have now changed at SW and they will only help you if you are lucky enough to get a CASE NUMBER from them.....Everyone change your cards if you are looking for points....SW is not helping with any of this....customer service is truly horrible.....and to think I didn't even create this and they truly don't care. I am waiting TEN DAYS now that I have a case number and then I will go to my local news station here in SW Florida about this story......horrible!!!!!
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