This is another complaint for poor service for you all. I hate to leave it. We have trusted SWA for many years for travel. I have booked my in-laws for years exclusively with SWA. Travel for my mother-in-law is becoming harder and harder. They were traveling yesterday, October 8 from SDF to TUS going through Denver. Their flight #1432 from Denver to Tucson was suppose to depart at 9:40pm arrive in Tucson by 10:35. IT DID NOT EVEN LEAVE UNTIL MIDNIGHT! WAY OVER 2 Hours late! What has happened to your airline? Their reservation was on October 8, 2021. They departed Louisville, KY, at 4:35pm ARRIVED in Tucson after 1am on October 9th! 12.5 hours total travel time. They should be in Hawaii! We are so disappointed right now. ALL of our travel with SWA this entire year has had HUGE delays. What has happened to you all?
... View more