12-02-2021
04:58 PM
My Laptop Was In My Checked Bag Because I Didn’t Want To Carry It On Due To Me Having Two Full Bags Already. I Didn’t Feel The Need To Take It Out My Luggage So I Left It . I Checked In At Pittsburgh International At 5 Am Flight Was Taking Off At 6 . I Made Sure Before I Handed My Bag Off To The Ticket Agent That Everything Was Safe And Secured . I’m On Camera Clear As Day . I Land At Fll And I’m At Baggage Claim And I See My Luggage Unzipped . I Pick It Up To Examine It And The First Thing I Thought Of Was My Laptop . I Seen It Was Missing And I Immediately Went To The Baggage Claim Center . The Southwest Employee Told Me Southwest Doesn’t Cover Electronics And There Is Nothing I Can Do, That Me Filing A Claim Is Pointless. I Left And Contacted Pittsburgh And They Said Nobody Returned A Laptop . Southwest You Guys Have To Do Better. I Will Never Fly With You Guys Again And I Will Make Sure I Tell Everyone My Experience And Tell Them To Choose Another Airline
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