12-03-2021
05:47 AM
12-03-2021
05:47 AM
I’ve flown my qualifying segments as of 10/31/21 and had 4 different SW reps tell me I’ve qualified for A List renewal for ‘22. Yet, my account has not been updated to reflect it. Just this morning, I was told that they see in my record that I’ve qualified, but that no one’s will show up until a system-wide update on 12/31. Obviously, that’s false based on what some have written on this thread. I’m concerned because I have one more (expensive!) flight in ‘21 I can convert from a points to a paid business class fare to qualify. The rep this morning said I “absolutely do not need to do that.” Thoughts from those more experienced than I in dealing with Southwest?
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12-03-2021
05:28 AM
I few the 4 qualifying segments to have my A List status renewed for 2022 per the promotion. It’s been 6 weeks now since the final leg was flown. Multiple calls and an email, with reps telling me I should qualify and my account still hasn’t been updated. I only have one more rt in ‘21. I’d have to change a points ticket to a pricey business class fare to get qualifying points based on what my account currently shows. I don’t know if I should or if these are across the board delays. It’s frustrating to have an A List rep call me back and tell me I’ve qualified and still see no update 2 weeks after the call.
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