Did you ever get this resolved? I am having a similar issue I checked for my companion pass on Jan 6th and nothing. I never got any emails that I registered sucessfully and I never got an acknowledgment that I completed my roundtrip after October 16th. I called today and was put on hold while they researched for about 15 minutes. When they came back online, she said that I was not eligible because I never registered between 9/7 and 9/9. I am 100% certain that I registered for the promotion on 9/9 and booked my flight at 11:30pm that evening right before it ended. There was no point in arguing with her, it's my word against hers, but since I found this thread, it seems like I am not the only one that had this issue. Thanks
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