What you think of business that loses it morality, honesty and integrity when their CEO becomes Chairman Emeritus? Mr. Kelleher in tough times started an airline company, kept it profitable and grew market share in almost every quarter he led. He had very honest hard working attitude and not only listened to his customers but ensured that he treats them right.
Changes have come to this Airline and every time I feel dejected I use other airlines and try it again because I still get good dividends. However, I am very vocal and do not contain anything that I feel is wrong and speak out.
I just travelled to celebrate Diwali to Oakland and came back and again I felt that I have to create account here and speak out, why? Because with Mr. Kelleher gone, I think the spirit, Luv, honesty and airlines honesty and loyalty to customers is gone. Yes, I believe in Credo that says, "We will treat our customers fair, our employees equal and always produce profit for our shareholders." How can I justify a company where its CEO and President starts making 400% from his predecessor and customer is denied his rightfully earned drink coupon that has expired but HERB KELLEHER had accepted that even after five years of expiry in the past? How will you think of this airline which does not allowed money that you spent for your kids ticket and did not use it for your own ticket and will keep your money since your son did not fly in one of its sectors for 12 months? Will you not call it pure rip-off?
What will you call this airline that was about to give you a free ticket when you took next flight because you had earned enough credits and then changed rules and now you have taken a flight, gotten additional points from hotel but still cannot get that credit and it did not allow the amount that you lost for points or transfer of points even after being pointed out? Well would you not go NUTS if it is the same airline that you one time loved and will not want to think about it now?
Yes, this airline is SOUTWEST AIRLINE, where Mr. Kelleher is Chairman Emeritus but helpless? And yes my old coupons were rejected for one drink, not pint and I have yet to see how to get that ticket?
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Ofcourse it is Mr. Herb Kellher, right?
Issue is, are people who are helping him keeping his mission and goal alive? That is low cost airline for passangers?
And answer is no.
Here is the story of "THE GOOD EARTH" repeating and these people for greed will run this airline to ground, by higher dividends and highest pay to its employees in the Industry with no Admiral club, world club or nay features, can you imagine ticket to California and New York (ALBANY) running at one hunderd higher with multiple stops then ORBITZ, TRAVELOCITY, CONTINENTAL, and AMERICAN all selling for low cost. Who is in-charge of comparisons and pricing. Hope Herb is going to read this and ask some questions, because those who are running now, need to learn the mission of company. I am selling my stock soon as soon as market upswing is back.
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Hilton mailed my Blazer, Marriott sent me my wireless card,someone called ICE (In Case of Emergency) from my cell, asked my wife what was my address and mailed my phone that I dropped with just that single call. All of these without asking for postage. On the other hand, on gun point I was asked to give everything that they could lay hand on when I went to get the paper in morning in my own house.
So, even if that lap top would have walked off, it has nothing to do with culture, it will be just one incident and every one needs to view it like that. But I am glad to see a system to have lost and found and that worked well in this case. So no in here or out there, just make sure that when such thing happens, just take care of passanger, own employee or paying customer that require employees. Hey how come number of laughing/jokes is reducing every day (on North East sector) or it just happens in Texas only??
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Where there is will there is way. A motion to write against Wright amendment that was wrong was good one. When you can fly direct from San Antonio, Houston to BWI, why not from Dallas. It was long time coming. It was nice of Kit Bond to get direct flights to St. Louis and now almost to any place your business model allows, I hope.
By the way when you clean up your Dallas Warehouse you do not have to serve three or more year old tonic water to your customers like you did yesterday and I got one from July 2003 expired 2006. Taste was good so no problem, looking at nice printing and heavy can, I oculd notice it. That nice service from a 21 year old looking employee with 13 years of experience was wonderful as was that Tonic Water.
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