Had purchased EarlyBird check in last week for a Mon flight (#2051) from Phoenix to Las Vegas that was cancelled and was relegated to the C group on another flight. Was told by the SWA rep rebooking me that the $10 would automatically be refunded to my credit card. Of course, it was not and I was just informed by someone with an attitude named Dawn at customer relations that it is not automatically refunded and that a call is necessary. She reluctantly refunded my $10 after skeptically stating that it had been used according to her records.
Just a heads up, that if you are on a cancelled flight and are unable to use the EarlyBird boarding pass you paid for, you must call for a refund.
Seems like the once customer service friendly culture at Southwest has all but disappeared. Very sad. I had been a big advocate since the 1980's...
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